Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and support they need to stay in control. If gambling stops being fun and starts causing harm, it is important to seek help as soon as possible. Please read the information below to learn how to gamble responsibly and where to find support.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem. The following signs may indicate that you or someone you know needs help:

• Spending more money on gambling than you can afford to lose
• Chasing losses by placing larger or more frequent bets
• Neglecting work, family, or social responsibilities due to gambling
• Feeling anxious, irritable, or restless when not gambling
• Borrowing money or selling possessions to fund gambling
• Lying to friends or family about how much time or money you spend gambling
• Using gambling as a way to escape stress, depression, or other problems
• Being unable to stop gambling even when you want to
• Neglecting personal health and well-being because of gambling
• Experiencing relationship problems as a result of gambling habits

Self-Exclusion Tools

We provide a range of self-exclusion and responsible gambling tools to help you stay in control of your gambling activity. These tools are available to all registered players and can be activated at any time.

• Deposit Limits: Set daily, weekly, or monthly limits on how much money you can deposit into your account.
• Loss Limits: Restrict the maximum amount you are able to lose within a specified time period.
• Session Time Limits: Control how long you can remain logged in and actively gambling during a single session.
• Reality Checks: Receive regular pop-up reminders showing how long you have been playing and how much you have spent.
• Cool-Off Period: Take a short break from gambling by temporarily suspending your account for a set period of time.
• Self-Exclusion: Permanently or temporarily exclude yourself from our platform for a minimum period. During self-exclusion, you will not be able to access your account or receive any promotional materials.

To activate any of these tools, please visit your account settings or contact our customer support team directly. We also participate in national self-exclusion schemes, which allow you to block yourself from multiple gambling websites at once.

Helpful Resources

If you feel that gambling is becoming a problem for you or for someone close to you, please do not hesitate to reach out for support. The following organisations offer free, confidential advice and assistance:

• BeGambleAware - BeGambleAware offers free information, advice, and support for anyone affected by problem gambling. Their helpline is available 24 hours a day, seven days a week.
• GamCare - GamCare provides support, information, and counselling to anyone affected by gambling-related harm. They operate the National Gambling Helpline and offer both online and face-to-face support services.

Remember, gambling should always remain a form of entertainment. Please gamble responsibly and never bet more than you can afford to lose. If you need help, support is always available.